GENERAL INFO
This on-line hotels reservation service is operated by BaliRomeo.com in corporation with hotels throughout Indonesia. All services offered are legal, including reservation, quoted selling rates, published rate from hotels, transaction via internet, banking or other ways determined by BaliRomeo.com. BaliRomeo.com are fully responsible for our services. Responsibility is taken for all reservations made via BaliRomeo.com's website and payment made from and for its services. BaliRomeo.com are NOT responsible for services provided by hotel chosen by clients. BaliRomeo.com guarantee that you will have the quality of services from hotels as stated in website. The quality of service fully depends on prestige of hotel chosen and it shall be fully responsible for its services to you, clients. BaliRomeo.com are fully responsible for identity of any client who participates in its website and for data received by BaliRomeo.com. Any internet user can benefit from BaliRomeo.com's services by browsing at database.

Hotel rental rates quoted by BaliRomeo.com are on a per room and per night basis. Check-in time is after 02:00 PM, with check-out by 12:00 noon on day of departure. Extra / additional bed is subject to a per person, per day surcharge. American Breakfast (ABF) or Continental Breakfast (CBF) and transfers are not included unless otherwise stated in the service. Breakfast (ABF/CBF) is for two persons in 1 room. BaliRomeo.com rates include 21% tax and service. Late check-outs or day use of your room is available until 18:00 hrs, the price is 50% off room rate.
If your hotel is not on our site, please supply us with details of the hotel and we can follow up for you. Please be aware some Hotels have seasonal surcharges, please read respective conditions carefully before making reservation in order to avoid any misunderstanding of rates. These rates are applicable only when reservation is made through BaliRomeo.com. If you cannot find out rate of hotel you're looking for, please contact us for more information.

PROCEDURE OF RESERVATION
All reservation will be proceeding if you fill completely our On-line Reservation Form. Your reservation will be reply at least within 1 x 24 hours. If your reservation is not confirmed we will inform you and give the other suggestion. To confirm your reservation we request copy both side of your Credit Cards, Copy Passport Photo Page, fulfill Credit Card Authorization Form and signature which should be send by email to : info@baliromeo.com after you submit your reservation request. BaliRomeo.com only guarantee availability for reservation of room(s), tour(s), and or other services when we have received above documents. Your credit card only serves as a guarantee, full payment can be done upon arrival at hotel or at our office, we will not deduct your credit card details used only to indicate your seriousness in booking with us. Your card will only be charged if you fail to show up after signing the Confirmation Form. You will make payment to our guide upon arrival when you meet him.

TERMS OF PAYMENT
All rates for accommodation in Bali are quoted in US dollars; however, in case of payment by credit card, local regulations require that all charges are made in Indonesian Rupiah converted at rate of exchange applied by Indonesian banks for selling US dollars on day of debit. You can make payment by USD, EURO, AUSD, IDR CASH / USD T/C / JPY CASH / Amex (+3%) / VISA (+4%) / Master (+4%).
Any subsequent refunds will be based on the amount and currency actually received by BaliRomeo.com. Although you may "lose" 2% to 4% because of these currency conversions, payment by credit card gives you valuable safeguards: in the unlikely case that anything should go wrong and you have a justified claim, you can always request a refund through your credit card company. The fact that BaliRomeo.com's charges are processed by all major credit card companies demonstrates BaliRomeo.com's good track record. All credit card issuers would refuse to do business with BaliRomeo.com if this would create any problems for them.

TRUST and SECURITY are the keys to success of an on-line shopping portal."Once these two are breached, our reputation will be severely damaged". BaliRomeo.com believe good customer relationship is more important than money, therefore we strive to achieve and maintain the highest level of customer satisfaction.

EXCHANGE RATE FLUCTUATIONS
Difference in personal statement balances can occur and are due to the fluctuations with the Indonesian Rupiah and bank processing time. BaliRomeo.com can not hold the responsible for these differences.

CANCELLATION
Cancellation Fee of USD 50 applies for cancellation of booking between after Confirmation Note has been signed and up to 18 (eighteen) days before arrival date. Cancellation made within 18 (eighteen) days of intended arrival will be charged at full 1 (one) night rate for each item. For non-hotel activities (cruises, spas, rafting, etc.) Cancellation Fee will apply 4 (four) hours before the event, except for Jogja or Lombok Tours and airfare bookings.

TRANSFERS
BaliRomeo.com's packages are usually include free transfers.